Use Facebook Saved Replies in Record Time

Use Facebook Saved Replies to Answer Customer Messages in Record Time

[one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Do you use Facebook to answer customer service queries? Do you receive lots of the same questions frequently? Facebook Saved Replied could save you lots of time and effort..!!

Facebook “Saved replies” lets you create and save a reply for later use, search through older replies to re-purpose it, and the ability to personalize replies instantly with your name, the customer name, your address, website and more. Let’s take a look![/fusion_text][title size=”3″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]


[/title][fusion_text]To access Saved Replies, visit your Page’s Messages tab and click on any of the messages you have received.

You will notice the conversation between you and a customer on the right and the new Saved Replies section below besides smiley.[/fusion_text][title size=”3″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]

  • Create / Edit Message

[/title][fusion_text]Click on Manage Replies to edit your replies, or create a new one.









Here, I’ve mocked up a reply for my company with a “quick reply” for people who ask about our working Time. From here, you can save your search replies, and click on them to edit. Let’s create a new one.[/fusion_text][title size=”3″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]

  • Personalize Message

[/title][fusion_text]Click “Personalize” for a quick way to add some personal touches to your saved replies…


Here, you’ll be able to add a variety of automatically-generated “placeholder” elements to your messages.

Importantly, you’ll want to place your cursor at the part of the message that you want to insert the element, as that’s where it will appear when chosen.[/fusion_text][fusion_text]Here’s how the personalization looks once it’s been added. I’ve also uploaded an image from my computer.

The placeholders will show you the preview of a message – in this case, I’ve used person’s last name and Admin’s first name.[/fusion_text][fusion_text]I’ve outlined just one way to use Saved Replies for business above, but I’m sure you’ll already be dreaming up ways that it could make your life easier when responding to frequently-asked customer requests on Facebook. Let me know how you plan to use Saved Replies in the comments below![/fusion_text][/one_full]


Hardik Modi is a young champ with high energy & enthusiasm. That is the first thing which comes to our mind when we see him. He is a freelancer digital & social media consultant certified from BRANDVEDA. Being a proud alumnus of HBK School for schooling & a proud alumnus of Indus Institute of Technology for B.Tech in computer science Hardik started his career at the age of 20 & is carrying an experience of social media & online marketing world.

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